An onboarding process leveraging the CRIF Bureau decisioning platform

With the introduction of the CRIF decisioning solution “StrategyOne", FLOW has been able to more accurately determine the level of customer security deposit requirements based on the customer risk profile and to automate its decisioning process based on its internal business rules.

CLIENT: Cable & Wireless Jamaica (hereinafter referred to as “FLOW")

NEEDS: implement an integrated and automated end-to-end credit decisioning process to facilitate profitable sales of new and existing products across the FLOW branded organization. 

SOLUTION: a real-time credit rating/scoring and ID Verification for consumer and business subscribers.

BENEFITS: mitigate the bad debt exposure on the sale of products increasing customer base and customer satisfaction.

Cable & Wireless Jamaica was seeking to select a suitable credit bureau to implement an integrated and automated end-to-end credit decisioning process to facilitate profitable sales of new and existing products across the FLOW branded organization. This included creating real-time credit rating/scoring as well as ID Verification for consumer and business subscribers who require goods and services with agreed credit terms. CRIF was selected as the preferred supplier for its information technology infrastructure capable of working alongside FLOW’s existing billing systems.

The objective was to create a state-of-the-art credit rating and customer onboarding system to be incorporated into FLOW’S business process to help mitigate their bad debt exposure on the sale of products, which include handsets and other telecommunication devices, along with all services such as data, mobile and telephony connectivity, in addition to the sale of directory products within the organization.